Skip to content
Stockard Tool

Returns & Refunds

14-Day Return Policy

If a tool isn't right for your job, you can start a return within 14 days of delivery. Returns are subject to the conditions and the 10% restocking fee described below.

Return Conditions

  • Items must be unused and in their original packaging
  • Cutting tools must be unrun and unsharpened — once a bit or blade has been used, it can no longer be returned
  • Special-order and custom-ground items are non-returnable
  • Sale items are final sale and cannot be returned

Restocking Fee

Approved returns are subject to a 10% restocking fee, calculated on the item price and withheld from your refund. This covers inspection, repackaging, and returning the item to sellable stock.

The fee does not apply when the mistake is ours. If we shipped the wrong item, or it arrived damaged or defective, we will exchange it at no cost to you. Contact us in those cases rather than starting a standard return.

How to Return

  1. Log into your account and go to Order History
  2. Select the order and items you wish to return
  3. We'll email you return instructions, including the address to ship to
  4. Pack items securely and ship them back with a carrier you choose

We don't provide prepaid return labels — return shipping is arranged and paid for by you. We recommend a tracked service, since we can only refund items that reach us. Exchanges for our own errors are handled separately and cost you nothing.

Refunds

Refunds are processed within 5-7 business days of receiving your return, less the 10% restocking fee where it applies. The refund will be credited to your original payment method.